Job Description
Job Description
Job Description
The Restaurant Waiter / Waitress is responsible for providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue, adhering to a strict cash control policy, and creating memorable experiences.
QUALIFICATION STANDARDS Education & Experience
- Fine Dining Experience Preferred.
- Enjoys seeking out & creating memorable guest experiences.
- Ability to engage all guests.
- Strong Customer Service Skills.
- Being Multilingual helpful
- Shares the cultural belief that teamwork delivers results.
- Loves to SMILE!
Physical requirements:
- Ability to work required full-time shift.
- Light work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with the Northport Hotel policies
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with the Northport Hotel standards and regulations to encourage safe alcohol service.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information
- Must be able to handle cash and credit card transactions.
- Must be able to work with computer software systems.
- Must be able to show initiative, including anticipating guest or operational needs.
DUTIES & FUNCTIONS Fundamental Requirements
- Greet and welcome all guests approaching the bar in accordance with the Northport Hotel company standards.
- Attend and participate in daily pre-shift meetings, noting all VIPS and special requests & discuss service enhancements.
- Will be TIPS trained and follow all responsible alcohol service practices.
- Be knowledgeable about the menu and answer and explain guest questions or concerns.
- Recommend, sell, and serve all spirits, wine, and beer according to local laws and Northport Service Standards.
- Follow all cash handling and credit policies.
- Be able to use Silverware POS Software.
- Effectively manage the daily inventory and follow requisition standards
- Willing to assist all teammates to enhance the guest experience.
- Obtain all necessary information when taking restaurant reservations and entering the information correctly in Open Table, our restaurant reservation system.
- Effectively answer phones with standard greetings, effectively answer questions, and direct calls quickly and efficiently.
- Have knowledge of emergency fire safety procedures and assist as needed.
- Use of table and seat numbers during service at no times will we Auction Food at the table.
- Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shifts according to hotel standards.
- Maintain a clean work area.
Complete our short application today!
Job Tags
Full time, Local area, Shift work,